Back in December I upgraded from Windows 8.1 to Windows 10 and have been very happy with it. It is a powerful and convenient tool, especially Cortana – You type in (or ask) a question and get an immediate answer without having to browse through a load of links.
But yesterday I was unable to open some of the tiles on the Windows 10 desktop, so I called the toll free number and talked to someone in the Philippians who didn’t seem to know the answer but kept trying to sell me one-year tech support for $150.00.
Later last night I found a link called ‘Contact Support’ in the ‘all apps' menu. I went on line, and after about five-minute I was linked to a technician. He took control of the computer and trouble shot it, found the corrupted files, downloaded a new updated version of Windows 10 and efficiently fixed the problem. The fix took about two hours but the technician was friendly, communicative and professional. The fix cost nothing.
Today everything is working fine as usual.
I would never tell someone to switch to Windows 10, but I like it – and the tech support is good – better on line than on the phone.